Terms and Conditions for Installation and Works
 

General Terms
These Terms and Conditions (“Terms”) apply to all agreements for the installation, fit-outs, commercial refurbishments, and related services, including but not limited to plumbing, electrical work, external flooring installation, and other construction or maintenance activities. By accepting our quotation, the client agrees to be bound by these Terms.

Subcontracting
We reserve the right to subcontract any portion of the works to third-party contractors as necessary. All subcontractors employed will be fully qualified, experienced, and registered with the relevant regulatory bodies. All subcontractors will comply with relevant health and safety regulations and industry standards.

Health & Safety
All works will be carried out in compliance with relevant health and safety regulations, ensuring the safety of both workers and clients. Contractors working on the site will be appropriately trained and qualified in their respective fields, whether in plumbing, electrical, fit-outs, or external flooring installations. Health and safety protocols will be followed at all stages of the project.

Payment Terms
Payment terms will be clearly outlined in the quotation provided. The client agrees to settle all payments in accordance with the payment schedule. Failure to make payments on time may result in delays or suspension of works. Any changes to the project that affect the cost may result in a revised quotation and payment terms.

In the event of late payment, interest will be charged at a rate of 8% above the Bank of England base rate, accruing daily until full payment is received. The client agrees to settle any overdue payments, including the accrued interest, promptly.

Guarantee
Guarantees are project-specific dependant on the work carried out. Details of the guarantees, including terms and scope, will be discussed and provided to the client upon request. Any guarantees cover defects in materials and workmanship, with terms specified based on the project. Guarantees do not cover damage resulting from misuse, neglect, or external factors beyond our control.

Ownership of Materials
All materials supplied for the project will remain the property of Infused Resolutions until full payment has been received. Until payment is made in full, we retain the right to access the site and reclaim any materials supplied, without prior notice or consent from the client. The client agrees to grant us access to the site for this purpose if necessary.

Utilities and Site Access
The client is responsible for ensuring the site has adequate access to utilities, including water and electricity, unless otherwise agreed. If the site does not have access to utilities, additional costs may be incurred, which will be charged to the client.

The client is also responsible for ensuring that the site is cleared of obstructions and fully prepared for the commencement of work. Failure/delays to grant adequate access to utilities or prepare the site as required may result in additional costs for the client. 

Damage During Installation or Refurbishment
While every effort will be made to minimise damage to surrounding areas, certain works—especially invasive tasks—may result in minor damage to existing structures or surfaces. Any damage will be minimal, and reasonable efforts will be made to restore the site to its original condition. The client understands and accepts that minor damage may occur during fit-outs, refurbishments, plumbing, electrical, and flooring installation.

Delays and Force Majeure
We will make every effort to complete the work on time, but any delays caused by unforeseen circumstances such as adverse weather, material shortages, or site conditions beyond our control will not be considered a breach of contract. We will notify the client promptly in case of delays.

Site Conditions
The client is responsible for ensuring that the site is clear of obstructions and accessible for the commencement of work. If the site is not ready as agreed, any delays or additional costs incurred will be charged to the client.

Changes to Scope of Work
Any changes to the agreed scope of work, including additional services or alterations to the original design, must be documented and agreed to in writing. Additional costs arising from changes will be invoiced separately, and the client will be informed of any changes to the project timeline.

Liability
We are responsible for the work carried out by our contractors, provided it is completed in accordance with the agreed specification. However, we cannot be held liable for damages or issues arising from factors outside our control, including pre-existing conditions on-site or delays due to unforeseen circumstances.

Completion and Agreement
Upon completion of the works, the client will be asked to sign a completion certificate. If the client does not sign the completion certificate or is unavailable to sign for completion, it will be assumed that the client is in agreement with the completed works.

Termination and Cancellation
If the client cancels a bespoke product after manufacturing costs have been incurred, they will be liable for the full cost of the product. If the client cancels the project prior to any material costs being incurred, they will be charged 25% of the total agreed cost to cover preparatory work and administration.

Disputes
Any disputes arising under these Terms and Conditions will be resolved in accordance with applicable UK law. Both parties agree to seek an amicable resolution before pursuing legal action.

Images Supplied Are Illustrative Only
Any images provided, whether on our website, in promotional materials, or within a quotation, are for illustrative purposes only. They may vary slightly from the final products or finished installations due to factors such as material availability, design modifications, or other practical considerations. We do not guarantee that the final product will be identical to any visual representation provided.

Miscellaneous
These Terms and Conditions constitute the entire agreement between the client and us. Any modifications or additions to these Terms must be agreed upon in writing by both parties. These Terms supersede any prior agreements or understandings.